Shipping & Returns
Shipments of orders placed in Amateur will be made through courier companies.
The order placed by the user will be delivered within 1 to 7 working days from the confirmation of the order, depending on the delivery address:
▪ Peninsular Spain and Portugal: 2/3 days (business days)
▪ Balearic and Canary Islands: 2/3 days (business days)
▪ Europe: 4-7 business days
▪ South America and the United States: 4-7 business days
Shipping costs will appear with due separation in the final sale price on all orders. The shipping cost to Spain (Peninsula) is free.
In purchases from the Canary Islands, Ceuta, Melilla or outside Spain, the taxes required at customs, as well as the processing costs thereof, are not included.
If you have not received the package within 10 working days from the confirmation of your order, please contact our Customer Service department through the email address firstname.lastname@example.org
Through the website you can return any item that is not of your total satisfaction. To return a product you have 15 days from the receipt of the order.
To request the return, you must send an email with your order number and the reasons for the return to: email@example.com
We will analyze your return request and let you know if it is appropriate or not by email. If it is appropriate you will have to send us the merchandise to be returned. For returns on the Spanish peninsula, we will contact you and our courier company will pick up the item/s you wish to return at your address. Returns are free on the Spanish peninsula.
When we receive the item it will be thoroughly analyzed to verify that it is in perfect condition, unused, without makeup stains, cream, damaged packaging…
The item must be returned with its original labels and packaging in perfect condition, and with its security seals, in case of carrying them, placed in the same place.
Once the article is analyzed, we will notify you in a short time if the return is accepted or not and we will send you an email with the confirmation of it.
We will refund the money corresponding to the returned product and shipping costs through the same payment method with which it was purchased, within a maximum period of 15 days. Partial returns of an order will result in refunds of the product price and partial shipping costs. Shipping costs will be returned proportionally to the value of the returned product.
In the case of returns not from mainland Spain, the customer will be responsible for the return costs of the product and we will not accept returns sent due.
For size changes from outside the Iberian Peninsula, you will have to request the return of the product indicating the correct size you wish to receive. Then, you must send the product subject to change following the instructions that we will provide for that purpose. Once received, Amateur will send you the product in the desired size. Amateur takes care of the costs of this second shipment.
The first size change is free in the peninsula, you must request the return in the usual way, indicating the correct size you want via email firstname.lastname@example.org and we will contact you to arrange the change.
In the case of changes in size not from mainland Spain, the customer will be responsible for the costs of returning the product and will not accept returns sent due.